Customer Support Specialist I - Shared Services - Monterrey

Monterrey, NL 64640, Mexico

Job Type: Onsite

Salary Type: Salary
Req: #1981

No immigration sponsorship or transfer available for this role.

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This role operates Monday–Friday (various shifts) and requires working on Mexican holidays while observing U.S. holidays.

What the candidate will do?

Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.

Manage tasks from inbound queues and internal systems.

Communicate directly with carriers and shipping facilities via calls and messages.

Use multiple systems and tools to investigate and resolve issues.

Apply problem-solving skills to make decisions that support carriers, customers, and business operations.

Escalate cases when needed and clearly explain resolutions to improve processes.

Share ideas that enhance efficiency and the carrier/customer experience.

Support additional operational tasks as assignee.

Basic Qualifications

Advanced English (spoken and written).

1 year of customer-facing experience or a bachelor’s degree.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories,



consistent with legal requirements.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

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📌 MBS - Customer Support Specialist I (Monterrey)
🏢 Uber Freight
📍 Monterrey