IDC is seeking a Research Manager to join our CX Applications team, focusing on AI-enabled sales, customer service, and contact center strategies. You will produce market research and competitive intelligence to guide IT buyers and suppliers in AI-powered CX investments.
You will analyze vendor offerings and buyer behavior to shape market sizing, positioning, and strategic guidance, helping IDC establish leadership in AI adoption in customer-facing functions.
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📌 Research Manager: AI-Driven CX & Contact Center (México)
🏢 Idc
📍 México