Administer core parts of IFSA study abroad programs in Merida
Lead planning and support delivery of co-curricular and extracurricular activities, orientations, and events
Coordinate enrollment and student support services with local university partners
Support effective academic administration, course registration, academic advising, and student roadmap consultations
Participate in pre-arrival student webinars
Plan and deliver welcome orientations
Coordinate excursions, activities, orientations, and events
Conduct appreciative advising sessions and meet with students to assess experiences and goals
Manage program data for accuracy and integrity
Train and manage program assistants on a rotation basis
Contribute to emergency response and student incident management, including after-hours phone rotation
Support budgets, forecasts, cost estimates, expense tracking, and financial reports
Comply with academic, disciplinary, health and safety, operational, and fiscal policies
Attend and contribute to regional meetings
Oversee the general office email and respond to queries
Coordinate with university partners regarding enrollment, housing, student support, transcripts, and academic/co-curricular offerings
Cultivate relationships with sending and host university partners and local partners
Identify opportunities to diversify the program portfolio
Host site visits and lead group site seminars
Travel to U.S. institutions and professional conferences to promote programs
Support development and delivery of new semester-long and summer programs
Develop custom program proposals
Review programs and implement improvements
Define program objectives, course content, and delivery schedules
Manage program launch timelines and content development plans
Recruit,



onboard, and train instructors
Develop and manage resources for new programs
Launch student evaluations, collect data, and design continual-improvement action plans
Oversee student conduct and academic trajectories
Contribute to organizational best practices and standard operating procedures
Prepare annual budget requests and monthly expenditure reports to the CFO
Maintain local bank accounts and petty cash reserves
Understand legal guidelines and liability issues for Mexico programs
Liaise with local legal and accounting teams
Requirements
Undergraduate degree is required, ideally in Social Sciences or related discipline; Masters preferred
5 or more years of work experience, with evidence of progression in responsibility in higher education, tourism, event planning, public policy, or hospitality
Strong time management and planning skills
Ability to work independently and execute time-sensitive tasks successfully
Evidence of initiative and ability to improve operational and administrative procedures
Exceptional verbal, interpersonal, presentation, and writing skills
Ability to communicate complex concepts in English and Spanish
Strong attention to detail and excellent digital competencies
Ability to engage with multiple systems and Salesforce
Experience building positive external working relationships




Ability to support students with diverse lived experiences
Flexibility and ability to adapt to ambiguous and changing situations
Mental agility, emotional intelligence, flexibility, and entrepreneurial mindset
Ability to respond calmly and professionally to emergency situations
General knowledge of university systems and student life in the US and Latin America is a plus
Legal right to work in Mexico
Must physically reside in Merida
Ability to attend regular meetings outside local business hours
Ability to navigate and move around the city and other locations for excursions
Ability to participate in occasional physical activities such as arranging chairs/tables
Core Competencies
Demonstrates expertise in program administration, student support, and event planning within higher education, with strong capabilities in budget management, relationship building, and compliance with legal and operational policies.
Highest-signal resume keywords
Program Administration
Event Planning
Budget Management
Student Support Services
Bilingual Communication
Hard Skills
Program Development
Data Management
Academic Advising
Course Registration
Emergency Response
Operational Improvement
Student Evaluations
Legal Compliance
Financial Reporting
Digital Competencies
Soft Skills
Time Management
Interpersonal Skills
Flexibility
Emotional Intelligence
Presentation Skills
Industry Keywords
Higher Education
Tourism
Public Policy
Hospitality
Student Life
Co-Curricular Activities
Extracurricular Activities
Cultural Exchange
Program Portfolio Diversification
Legal Guidelines
Tools & Technologies
Salesforce
University Systems
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📌 Program Director, Mexico (Mérida)
🏢 Jobtailor
📍 Mérida