We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect.
We inspire.
Role Description & Purpose
Join the British Council's English and Examinations (E&E;) Strategic Business Unit and help shape the future of English language teaching, learning and assessment.
This is an exciting opportunity for an experienced education professional to drive continuous improvement across products and services, ensuring they meet customer needs and deliver outstanding learner experiences.
As part of E&E;, one of the British Council's two integral strategic business units, you will contribute to a mission that builds trust and connections with the UK through education, skills and internationally recognised qualifications.
E&E; creates life-changing opportunities through English language learning and professional qualifications, while promoting communication and understanding across cultures.
Role Accountabilities
In this role, you will provide leadership and guidance to academic teams, ensuring that the latest innovations, evidence-based pedagogy and assessment best practices are embedded in programme delivery and product development.
You will lead the implementation of Teaching Excellence initiatives, including teaching standards, observation systems, Teaching Excellence Action Plans, Teaching Centre Performance Reviews, and targeted learning and development programmes.
You will also identify and nurture academic talent, promote best practice, and support safeguarding, SEND and EDI priorities.
Working closely with Proposition, Product and Teaching Excellence teams, you will oversee the effective implementation of products and services, contribute to product development processes, and support the testing, rollout and continuous improvement of new initiatives.




You will monitor performance against agreed targets and KPIs, provide insights through regular reporting, and help drive commercial success through strong quality management.
As a key member of the market leadership team, you will contribute strategic academic and commercial perspectives, support workforce and succession planning, and champion the British Council's values and standards.
You will also build strong partnerships with operational, marketing and customer service teams, use market intelligence to inform decision-making, and ensure compliance with safeguarding, financial, security and risk management requirements, taking appropriate action where concerns arise.
Qualifications & Experience
Essential
Undergraduate degree or equivalent by experience
Fluent English at C2 level
TEFL-Q (DELTA from Cambridge / DipTESOL from Trinity College London) or a British Council recognised equivalent qualification
TYLEC or an equivalent Young Learner qualification
Demonstrated experience working in an English Language learning management or assessment development role.
Experience of working collaboratively with stakeholders across multiple sites / countries to achieve objectives.
Proven experience and demonstrable success in coordinating/supervising/influencing others in an international educational context.
Desirable
Verbal and written Spanish language skills
Masters in English Language Teaching / Assessment or another relevant field
Use of data, dashboards, and action on interpretation of customer insights to drive customer experience improvements and business performance.
Important Information
Location: the position is based in Mexico City, onsite.
Contract Type: this is a 2-year fixed term, full-time position




Salary: 48,********,963 MXN per month, depending on experience and qualifications
Benefits: 35 days of annual leave plus public holidays, private major medical insurance, 30 days of salary for Christmas bonus, 52% of monthly salary for Holiday Bonus
Right to Work: The candidates must have legal right to live and work in Mexico.
We are unable to offer visa sponsorship or relocation support for this position.
Background Screening: all successful candidates are obliged to undergo comprehensive background screening
Closing Date: 18th September ****
Interviews: planned *****th September ****
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
The British Council is a Disability Confident Employer.
The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
We guarantee an interview for disabled applicants who meet the minimum role requirements.
We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) ****.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.
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📌 Market Academic Manager (Mexico) (Xico)
🏢 British Council
📍 Xico