Job Description**LOCATION**: ECOE MEXICO****REPORTS TO**:Sr.Manager Quality Documentation****DIRECT **REPORTS**: NO****Core Responsibilities**:- Completing a high volume of incoming customer requests daily.Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.
- Working collaboratively with regulatory, manufacturing, quality, legal, and customer support groups to complete customer questionnaires.
- Providing customer letters in response to standard inquiries; coordinating and overseeing the response to non-standard inquires and requests.
- Developing and maintaining a deep understanding of our products and manufacturing sites- Supporting the generation of needed documentation by working with appropriate parties within and external to quality.
- Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.
- Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.




- Working as part of a team to ensure customer documentation response process functions efficiently- Working with Sales to ensure requests are complete and prioritized as needed- Bachelor's or associate degree or equivalent experience in quality, operations or regulatory- Prior quality, regulatory or food industry experience favorable- Basic knowledge of starches, hydrocolloids, or food ingredient experience preferred- Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
- Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.
- Excellent listening and communication skills.
- Strong attention to detail and excellent organization skills- Strong verbal and written communication skills**Relocation Available**:No

📌 Associate Global Quality Documentation (Guadalajara)
🏢 Ingredion Global Business Services, S.A. de
📍 Guadalajara