Overview

Our eCommerce business is rapidly expanding across North America and Latin America, powering transactions through general marketplaces, ERP systems, and digital integrations. With this growth comes complexity — ensuring every order, invoice, and shipment flows correctly through our systems is critical to our success.

We are seeking a Bilingual eCommerce Support Specialist (English/Spanish) to safeguard these processes. This role is the first line of defense for operational continuity: ensuring accuracy in transactions, resolving issues quickly, and enabling the business to scale with confidence.

Key Responsibilities

Transaction & System Support
- Monitor ERP and eCommerce transactions to ensure orders, invoices, and shipments post correctly across all regions.
- Troubleshoot failures in GP, APIs, or integrated systems.
- Run reconciles, reposts, and adjustments when issues arise.

API & Technical Troubleshooting
- Investigate API transaction issues, review request/response payloads, and identify root causes.
- Query SQL tables and analyze logs to diagnose problems.




- Document findings clearly and escalate unresolved issues to developers.

Inventory & Data Accuracy
- Investigate discrepancies in GP and connected tools, running reconciles as needed.
- Support item setup, pricing, and catalog data to ensure correctness across systems.

User & Business Liaison
- Serve as first-line support for user questions and incidents.
- Coordinate with Finance, Operations, and Sales across English
- and Spanish-speaking regions.
- Communicate updates and resolutions in both languages, adapting to the audience.

Process Improvement & Documentation
- Document troubleshooting steps, resolutions, and best practices in Confluence.
- Maintain a bilingual Knowledge Base (KB) for recurring issues.
- Propose improvements or automations to reduce recurring manual fixes.
- Participate in testing and validation of new system releases.

Qualifications
- Fluent in English and Spanish

📌 Bilingual Ecommerce Support Specialist (Ciudad de México)
🏢 Solutions 2 GO
📍 Ciudad de México