NOC Support Technician

Contract type: B2B (business-to-business contract)

We're looking for a NOC Support Technician to provide round-the-clock monitoring and support for our clients' network environments. You'll be the first line of defense against service disruptions — spotting issues fast, troubleshooting on the spot, and keeping our customers up and running.

Working within a Network Operations Center, you'll be part of a team that takes pride in fast response times, clear communication, and getting things right the first time. This is a great fit for someone who thrives in a fast-paced, always-on environment and enjoys solving problems under pressure.

What You'll Do
Provide 24x7 monitoring and support for client network environments
Respond to alerts and troubleshoot connectivity and performance issues
Escalate incidents according to established SLAs
Ensure timely resolution of service disruptions while maintaining high customer satisfaction
Document incidents, actions taken,



and resolutions in the ticketing system
Identify recurring issues and flag them for further investigation
Collaborate with senior engineers on more complex incidents

What We're Looking For
Experience in (or strong interest in) network operations or technical support; NOC experience a plus
Basic understanding of networking concepts (TCP/IP, routing, switching)
Comfortable working in a 24x7, shift-based environment
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to stay calm and focused during high-pressure incidents

Nice to Have
Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG)
Basic scripting knowledge (Python, Bash)
Relevant certification (CompTIA Network+, CCNA) in progress or completed

Interested in joining our team? Apply now — we'd love to hear from you

📌 NOC Support Technician (Ciudad de México)
🏢 BID
📍 Ciudad de México