Role Purpose:
Key Responsibilities:
- Customer Service Mastery: Deliver high-quality resolution across Phone, Chat, and Web platforms, maintaining the unique tone and speed required for each medium.
- Holistic Advocacy: Support both Dashers and Consumers, ensuring a balanced "360-degree" view of the delivery lifecycle to resolve friction points at the source.
- Real-Time Problem Solving: Navigate complex issues involving order status, promotional disputes, account security, and real-time logistics.
- Insight Generation: Actively identify and report recurring product friction points to help improve the overall user experience.
- Performance Excellence: Meet and exceed core KPIs, including DWR (Did We Resolve), and Average Handle Time (AHT) while maintaining strict quality and grammar standards.

Requirements & Qualifications:
- Linguistic Agility: Exceptional written and verbal communication skills; ability to switch between professional phone etiquette and concise, fast-paced chat interactions.

Technical Savvy: Proficiency in navigating multiple CRM tools, internal databases,



and communication platforms simultaneously.
- Sales & Persuasion Nuance: Ability to integrate soft-sales skills (such as DashPass upselling) and retention techniques into standard support flows.
- Resilience: Comfort with high-volume environments and the ability to remain empathetic under pressure.

Availability & Work Environment:
- Open Availability: Flexibility to work a variable schedule, including mornings, evenings, weekends, and holidays to meet the needs of our 24/7 community.

Reliable Setup: When working remotely, a quiet, professional environment with high-speed internet is required.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company t

📌 Customer Experience Agent (Ciudad de México)
🏢 Doordash
📍 Ciudad de México