At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:- Named one of Fast Company's Most Innovative Companies of ****- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row- Selected as the Best Overall Restaurant POS by NerdWallet- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.
**Job Summary**The Tech Expert provides hardware and tech support for payment devices, printers, and peripherals.This role requires a strong technical background, troubleshooting skills, and excellent customer service to assist with hardware-related issues.
**Key Responsibilities**:**Hardware & Technical Support**- Diagnose and resolve issues with payment devices, printers, and scanners.
- Guide customers through setup, configuration, and firmware updates.
- Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP).
- Support POS system integrations and basic OS navigation (Windows, Android, iOS).
**IT & Networking Basics** _(Must-Have)_- Assist with network setups, IP configurations (Static vs. DHCP), and connectivity diagnostics.
- Explain basic commands (e.g., PING, CMD) and guide customers through cabling setup.
- Differentiate between modems, routers, and switches for troubleshooting.




**Customer-Centric Support** _(Must-Have)_- Communicate technical solutions clearly and avoid jargon.
- Handle calls professionally, managing frustrated customers with empathy.
- Follow escalation procedures and document cases accurately.
**Problem-Solving & Troubleshooting**- Use step-by-step workflows to identify root causes (hardware, software, or user error).
- Collaborate with senior teams on complex issues outside standard procedures.
**Multitasking & Organization**- Manage multiple cases efficiently and prioritize based on SLA requirements.
- Use CRM systems (Salesforce preferred) to log cases and track resolutions.
**Tools & System Knowledge**- Operate ticketing systems (Zendesk, Freshdesk, Salesforce).
- Utilize remote support tools (TeamViewer, LogMeIn) for troubleshooting.
**Interpersonal & Teamwork Skills**- Share knowledge with teammates to improve support efficiency.
- Stay composed under high call volumes and adapt to new updates quickly.
✔ Strong hardware and networking troubleshooting skills✔ Clear and assertive communication with customers✔ Ability to multitask and manage case documentation effectively✔ Experience with CRM and remote support tools✔ Team-oriented with a problem-solving mindset**What We Offer**:- **Base Salary**: $18,****** MXN + **Performance Bonus**: $3,****** MXN- **Food Vouchers**: $1,****** MXN per month- **Comprehensive Benefits**: Law benefits, SGMM, Visual Insurance, Dental Insurance, Life Insurance- **Work-Life Balance**: Two days off per week- **Perks**: Total Pass (gym membership), Career Development & Growth OpportunitiesThis role is adecuado for a tech-savvy professional who enjoys problem-solving, customer interaction, and working in a fast-paced support environment.LI-OnsiteSpotOn is an e-verify company.

📌 Technical Support Representative (Xico)
🏢 Spoton: Corporate
📍 Xico