RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.

RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.

We are backed by leading general investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.

Overview

As we expand into the European market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our European customers. This role is open to candidates anywhere in the world,



provided you're able to work Central European Time (CET) hours.

As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth.

Responsibilities

Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass
Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals
Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues
Proactive Account Management: Monitor account health and engage customers to

📌 Senior Customer Success Manager (México)
🏢 RemotePass
📍 México