We’re Hiring: Bilingual Customer Service Representative

Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.

Schedule: Monday - Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)

Salary & Benefits:
- Monthly Salary: $15,000.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month)

About the Role
- Provide full customer support regarding any concern or request
- Probing to understand the root cause of the dissatisfaction to provide a tailored solution
- Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
- Converting detractors into promoters

Requirements:
- Advanced English Skills/B2+
- High School Diploma
- 1 year of call center experience




- Computer & Typing Skills
- Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.

Join Us

Opportunity #HexawareTechnologies #CustomerService #PeopleSkills #ApplyNow #Journey #Growth #SupportAgent #JoinUs

Pay: $15,000.00 per month

Ability to commute/relocate:
- 64000, Monterrey Centro, N. L.: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- Do you understand the provided salary and benefits? These are equivalent to 40 hours a week.

Language:
- English (required)

Work Location: In person

📌 Bilingual Customer Service Representative (Centro)
🏢 Hexaware Technologies
📍 Centro