We're looking for a Senior Travel Concierge to join a fast-growing tech-enabled travel concierge service built for modern travelers. This is not just a customer-facing role. You will manage your own portfolio of high-touch clients, run shift operations for the team, mentor newer concierges, and be the steady presence that keeps service standards high when things get difficult.
Most of your time is still hands-on client work: sourcing hotels, planning trips, responding to messages, and managing relationships from the first message through the moment a traveler gets home. But during your shift you are also responsible for the team hitting its standards. Response times, inbox coverage, message quality, escalations. When something starts to slip, you are the one who notices first and steps in.
If you have operated at a high service bar before, write with warmth and precision, stay calm under pressure, and take genuine pride in making people feel cared for, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)




Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
Work on a service that travelers rave about and help scale it to thousands of customers
Be a key voice in how the team delivers and how newer concierges develop
What You'll Work On
Client Portfolio Management
Own a portfolio of high-touch clients including some of the most complex and highest-value relationships
Learn each traveler's preferences, remember the details, and build the kind of rapport that turns one-time trips into long-term relationships
Respond quickly and thoughtfully with initial responses landing within 10 to 20 minutes during your shift
Anticipate needs before clients ask and proactively handle details they would have had to request themselves
Trip Research and Design
Research and recommend hotels, restaurants, and attractions using AI

📌 Senior Travel Concierge (México)
🏢 Hire Overseas
📍 México