Role Overview:
Brother Mexico is seeking an Operations Director to lead and transform the company’s Supply Chain, Customer Service, and Information Technology functions.

This senior leadership role will be responsible for strengthening operational performance, service excellence, supply chain effectiveness, and technology-enabled transformation across the Mexico business.

The Operations Director will lead the evolution of end-to-end planning, inventory optimization, customer experience, digital capabilities, and operational processes, ensuring the organization is positioned to support sustainable and profitable growth.

As a key member of the leadership team, this role will partner closely with Sales, Marketing, Finance, HR, regional teams, and integral stakeholders to translate business priorities into scalable operational strategies and capabilities.
- This role requires full business fluency in both English and Spanish. Please share your resume/CV/profile in ENGLISH. The interview experience may feature participants engaging with you in each language.

Duties & Responsibilities:




Operational Strategy & Organizational Leadership- Define and lead the operations strategy for Mexico, ensuring strong alignment with business priorities and corporate objectives.
- Lead the Supply Chain, Customer Service, and IT organizations, creating clear accountability, priorities, and performance expectations.
- Establish and evolve operational KPIs, governance, processes, and management routines to improve business performance.

Build organizational capability through talent development, coaching, succession planning, and effective workforce leadership.- Drive a culture of continuous improvement, collaboration, accountability, and operational excellence.
- Act as a strategic business partner to senior leadership, providing insights and recommendations on operational risks, opportunities, and investment priorities.

Supply Chain & S&OP-; Lead the end-to-end Supply Chain agenda, includ

📌 Operations Director (Santa Fe)
🏢 Brother International
📍 Santa Fe