**Company**: PlacidWay**Location**: Remote**Employment Type**: Full-Time**About the Role**PlacidWay is seeking a **Customer Service Lead/Manager** to lead and optimize our general patient support team.You will oversee day-to-day customer interactions, improve patient experience, and drive lead conversion by ensuring fast, high-quality communication.
**Key Responsibilities**- Manage and lead a team of customer service representatives- Monitor performance and track KPIs (response time, conversion, satisfaction)- Improve patient communication and overall experience- Optimize processes and SOPs for handling inquiries and cases- Coordinate with hospitals/clinics to ensure timely responses- Handle escalations and resolve complex customer issues- Work with sales and marketing teams to improve lead conversion**Requirements**:- 3-5+ years in customer service, operations, or support team management as a lead or manager- Strong leadership and team management skills- Excellent communication and problem-solving abilities- Experience in business process outsourcing or online marketplace customer service management

📌 Customer Service Team Lead (Xico)
🏢 PlacidWay
📍 Xico