About Us

Thinkin is a Roiback company, part of HBX Group, one of the world’s leading B2B travel technology ecosystems. We combine technology, data, and expertise to deliver innovative solutions that help travel businesses succeed.

Job Summary

We are seeking a customer-focused and sales-driven Contact Center Agent to join our hospitality team. In this role, you will handle inbound customer interactions across phone, email, and digital channels, providing exceptional service while maximizing hotel reservation sales opportunities.
The idóneo candidate will excel at identifying guest needs, promoting hotel products and services, and delivering a seamless customer experience that enhances brand loyalty and revenue growth.

Job Responsibilities

Manage a high volume of inbound customer calls in a professional, timely, and courteous manner.
Identify customer needs by gathering relevant information, clarifying stay requirements, and providing tailored recommendations and solutions.
Drive reservation sales through effective upselling and cross-selling of hotel products, services,



room categories, and packages.
Achieve individual and team sales, quality, and performance targets while maintaining exceptional customer satisfaction.
Provide accurate and up-to-date information regarding hotel offerings, amenities, policies, pricing, and promotions.
Represent and protect the hotel brand by delivering consistent, high-quality customer interactions.
Follow established contact center procedures, scripts, training guidelines, and quality standards.
Accurately document customer interactions, reservations, inquiries, and follow-up actions within CRM and booking systems.
Respond to email inquiries and assist with multi-channel customer communications, including voice, chat, and ticketing platforms.
Escalate or route calls and inquiries to appropriate departments when necessary.
Identify and report system, booking engine, telephony, or product-related issues to the relevant support team

📌 Sales Contact Center Agent (Cancún)
🏢 Hbx Group
📍 Cancún