What You’ll Be Doing
- Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
- Support Discovery & Scoping: Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects.
- Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
- Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression.
- Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.

What You Bring
- Education: Bachelor’s degree in a technical or business discipline, or equivalent practical technology experience.
- Experience: 2-4 years of experience in solution engineering,



technical support, implementation consulting, or customer success within a B2B SaaS environment.
- Technical Basics: Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
- AI Fluency: AI-fluent with a strong understanding of the generative AI landscape, model capabilities, and conversational workflow architecture.
- Domain Knowledge: Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
- Travel Commitment: Ability and willingness to travel up to 25% annually for regional customer presentations and team events.

Preferred Qualifications
- Basic knowledge of a scripting language like JavaScript or standard data structures.
- Strong written communication skills with experience answering technical questionnaires or documentation requests.
- Strong English skills.

Who You Are
Customer obsessed: The customer come

📌 Sales Engineer (Estado de México)
🏢 Zendesk
📍 Estado de México