**Call center Working Team Leader****About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
**Key Responsibilities**:- Perform daily call center duties, including responding to customer inquiries and resolving issues effectively.
- Supervise and support a team of call center agents, providing guidance, motivation, and constructive feedback.
- Conduct one-on-one meetings and coaching sessions to foster team member growth and performance improvement.
- Prepare and maintain reports related to team performance, metrics, and productivity.
- Monitor calls and review performance indicators to identify areas for improvement and recognize accomplishments.
- Collaborate with the management team to implement best practices and optimize team performance.
- Serve as a point of contact for team questions,



escalations, and operational support.
**Qualifications and Skills**:- Prior experience as a call center agent, with a strong understanding of call center operations and best practices.
- Strong interpersonal, communication, and coaching skills.
- Ability to compile and analyze data for performance review and reporting.
- Skilled in multitasking and prioritizing daily responsibilities.
- Proficiency with call center platforms, tools, and Microsoft Office Suite.
- A proactive, team-oriented mindset and a strong sense of accountability.
**We Offer**:- 18,000MXN gross- Food vouchers- Law benefits- Major Health Care InsuranceTipo de puesto: Tiempo completoSueldo: $18,****** al mesBeneficios:- Descuentos y precios preferenciales- Programa de referidos- Confiable de gastos médicos mayores- Trabajo desde casaPregunta(s) de postulación:- Vives Actualmente en la Zona Metropolitana de Guadalajara?
Idioma:- Inglés (Obligatorio)Lugar de trabajo: remoto híbrido en *****, Villa la Cima, Jal.

📌 Customer Service Working Team Leader (Zapopan)
🏢 Helpware
📍 Zapopan