**Job Information**:Department Name- INFORMATION TECHNOLOGYJob Type- Full timeIndustry- TechnologyService Now Ticket- INC*******Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 10/22/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****This position will be a dedicated resource supporting the integration of our BPO's and the equipment setup of various CONFIE departments, relocating within the Urban and Sigue floors/buildings.In addition, this role will provide technical and maintenance support on the locations described.Lastly, provide day-to-day field support, to include delivering or recovering equipment, reimaging PCs, and relocating peripherals.
**Job responsibilities and functions**- Configure, install, perform UATs, and/or troubleshoot software and hardware, specific to BPOs.
- Setup of various equipment belonging to various CONFIE department's teams/members, relocating between floors or buildings.
- Serve as point of contact within the IT Integration Team (MX) to provide technical support to BPO end users.
- Install, configure, maintain, and move equipment's as necessary.
- Proficiency with installing and supporting Stand-Alone Windows PCs, and/or Virtual Desktop environments.




- Must be willing to work outside normal business hours, as needed- Ability to work both independently and contribute as a member of a team a must.
- Participate in IT Projects (PC Refresh, movements, reallocations, Inventory Audits)**Requirements**:- Bachelor's degree (desirable).
- Specialized knowledge:- Project oriented skills.
- Basic hardware knowledge (reimaging, installations, asset management).
- Hardware troubleshooting.
- Upper Intermediate English level.
- Computer knowledge:- Microsoft Office Suite (O365, Word, Excel, PowerPoint, Visio).
- Ticketing systems: ServiceNow, Track IT, Jira, Zendesk.
- Imaging tools: Dell Image Assist, Norton Ghost, Rufus.
- Experience: Minimum 1 year in similar roles.
- Service Oriented- Organized- Attention to Detail**Benefits**:- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities

📌 It Integrations Support I (Tijuana)
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📍 Tijuana