Position Type: Full-Time Working Hours: Saturday–Sunday: 10:00 AM–7:00 PM Monday 5:00 PM–9:00 PM Tuesday–Friday: 4:00 PM–9:00 PM Eastern Daylight Time Salary rate: $6-$8 Job Responsibilities: - Provide weekend intake coverage by handling a high volume of inbound and outbound calls. - Guide families through a step-by-step, decision-tree intake form. - Gather and accurately document patient and family information in Lumary. - Explain intake requirements and next steps clearly and compassionately. - Follow up with families after the initial intake to obtain missing documentation, including: - Referrals - Diagnosis paperwork - Insurance information - Other required intake documents - Develop positive, professional relationships with families and serve as a reliable point of contact throughout the intake process. - Process intake-related faxes by uploading documents to the correct patient profile. - Send fax requests for missing documentation when necessary. - Maintain accurate, organized, and HIPAA-compliant patient records. - Escalate complex intake concerns or cases according to established procedures. - Complete assigned tasks independently while following company workflows and documentation standards. Requirements - At least 1 year of previous experience in ABA services, healthcare, behavioral health, or patient intake. - Experience handling phone-intensive responsibilities involving both inbound and outbound calls. - Familiarity using Lumary and Salesforce is preferred - Strong experience communicating with families, patients, or caregivers. - Ability to communicate with compassion, patience, professionalism, and care. - Ability to follow structured intake forms and decision-tree workflows with minimal supervision. - Excellent verbal and written communication skills. - Ability to manage follow-ups and maintain organized patient records. - Professional demeanor when handling sensitive and patient-facing interactions.



- Availability to provide weekend coverage. - Experience collecting referrals, diagnosis documents, and insurance information. Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience.

- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U. S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U. S. Holidays: Contractors may take U. S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

📌 Bilingual Intake Coordinator (México)
🏢 Winning Assistants
📍 México