General Information Job Title: Bilingual Dental Billing & Patient Support Virtual Assistant Position Type: Full-Time Work Hours: 8:00 AM – 5:00 PM MST Work Days: Monday – Friday About the Role We are seeking an experienced Bilingual Dental Billing & Patient Support Virtual Assistant to support a busy dental practice with insurance claims, billing follow-ups, patient communication, scheduling, referrals, and front-office operations. This position requires Spanish fluency, excellent English communication and proven U. S. dental experience . The idóneo candidate is highly knowledgeable in insurance claims and comfortable handling denials, appeals and eligibility verification. This is a patient-facing role, so we are looking for someone professional, compassionate, dependable, and confident in communicating with patients in both English and Spanish. Core Responsibilities 1. Insurance Claims, Appeals & Denial Management — Top Priority - Insurance claims processing, including appeals and denial management - Insurance eligibility and benefits verification, including experience with Medicare and Medicaid - Provide additional billing and insurance follow-up support as needed. 2. Patient Calls, Scheduling & Insurance Verification — Top Priority - Answer inbound and outbound patient calls professionally. - Appointment scheduling and coordination - Verify insurance eligibility and benefits. - Perform virtual receptionist duties and ensure patient inquiries receive appropriate attention. - Process and coordinate patient referrals. Additional Responsibilities - Provide general dental front-office administrative support. - Assist with billing and insurance follow-ups. - Support daily workflows through Open Dental and Practice by Numbers Software & Systems - Open Dental - Practice by Numbers Requirements Experience Requirements - Bilingual English and Spanish proficiency is required and non-negotiable. - Proven U. S.



dental industry experience is required. - Experience with U. S. healthcare/dental insurance. - Hands-on experience with insurance claims processing. - Experience managing claim denials and appeals. - Experience working outstanding claims.

- Strong insurance eligibility and benefits verification experience. - Hands-on Open Dental experience is preferred or similar tools - Strong knowledge of dental and insurance terminology in both languages. - Confident and professional phone communication. - Familiarity with HIPAA and patient confidentiality requirements. Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U. S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U. S. Holidays: Contractors may take U. S. holidays off according to the client’s needs and schedule.

📌 Bilingual Dental Billing & Patient Support Virtual Assistant (México)
🏢 Winning Assistants
📍 México