Job Title: Behavioral Health Medical Virtual Assistant Position Type: Full-Time Location: Remote – Philippines or Latin America Work Schedule: Monday–Friday, 9:00 AM–5:00 PM CDT, with rotating Saturdays Pay Rate: $5–$7 USD per hour Start Date: ASAP About the Role We are looking for an experienced Behavioral Health Medical Virtual Assistant to support a growing U. S. -based psychiatry and mental health practice. In this patient-facing role, you’ll manage calls, scheduling, new patient intake, referrals, insurance verification, prior authorizations, and follow-ups while helping create a smooth and supportive experience for patients. This is a great opportunity for someone with previous psychiatry, behavioral health, or mental health experience who enjoys patient interaction and thrives in a fast-paced healthcare environment. The practice is currently growing and restructuring, offering strong potential for long-term stability and career growth. Key Responsibilities - Patient Calls: Answer inbound calls promptly and provide professional, compassionate patient support. - Patient Intake & Scheduling : Coordinate new patient intake, schedule appointments, and maintain accurate patient information. - Referral Management: Process incoming referrals and ensure timely follow-ups. - No-Show Follow-Up: Contact no-show patients at least twice, send text reminders, and properly document all outreach. - Insurance & Prior Authorizations : Verify insurance coverage and assist with prior authorization requests. - New Patient Inquiries : Respond to new inquiries and referrals within 5 minutes as a critical performance expectation. - Patient Support: Assist with general patient questions and appropriately route clinical or medication-related concerns to the appropriate team member. - Administrative Support: Handle day-to-day front desk and general healthcare administrative tasks.



- Team Collaboration: Participate in daily Zoom meetings and work closely with the practice team. - Patient Engagement: Comfortably address basic patient concerns or hesitations over the phone when needed. Performance Goals - Maintain prompt and consistent response to incoming calls. - Respond quickly to new patient inquiries and referrals. - Improve patient attendance through consistent follow-ups and reminders.

- Support the practice's growth goal of reaching 100 patients per month. - Maintain accurate and timely documentation of patient interactions. Requirements Requirements - Previous experience in a psychiatry, behavioral health, or mental health practice is required. - HIPAA trained/certified. - Experience with healthcare administration, patient coordination, or medical front desk support. - Comfortable communicating directly with patients and handling inquiries beyond appointment scheduling. - Strong spoken and written English communication skills. - Excellent organization, attention to detail, critical thinking, and problem-solving skills. - Consistent, accountable, and highly reliable. - Experience using EHR systems; Valant experience is preferred but not required. - Experience with CoverMyMeds and/or RingCentral is a plus. - Comfortable learning new systems and adapting to changing workflows. - Must be available to work during the required CST business hours. Nice to Have - Spanish-English bilingual skills. - Experience handling patient concerns, hesitations, or basic objections over the phone. - Prior authorization and insurance verification experience. Experience & Background - Medical degree or license is not required. - Previous Virtual Assistant experience is preferred but not required. - Relevant experience in healthcare administration, patient coordination, medical front desk, or a similar patient-facing healthcare role is required.

📌 Behavioral Health Administrative Coordinator (México)
🏢 Winning Assistants
📍 México