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- Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
- Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
- Primary responsibility for IT platform operation, development and lifecycle management.

Develop Services
- Assure the availability and security of the IT systems and platforms for all the core processes of Audi Mexico.
- Control of the service providers for the 2nd and 3rd level support of the operated IT systems.
- Hosting and operation of VW Group applications / systems in the Audi Mexico data centers.
- Working on Audi IT & Digitalization and VW Group programs / projects with main or partial responsibility.
- Define IT Architecture for projects, able to comply with availability and security requirements.

Operate Services
- Managing production-related client hardware.
- Managing the User Help Desk and service points for every IT service.
- Planning and controlling the SGK,



Invest and Personal budgets according to KPI specifications.
- Advice on the fields of expertise and business areas by selecting suitable IT services and adapting the service portfolio asneeded.
- Comprehensive control of the operating processes of the IT Services of Audi Mexico.

Team
- Continuous development of IT employees regarding project and service competences focused in new IT technologies.
- Exclusive decision-making authority on the use of relevant IT technologies for Audi Mexico.
- Exclusive definition of service goals and service levels for Audi Mexico.
- Exclusive content-related contract design with external service providers for the control of complex infrastructure servicesand the provision of services by service providers.
- Defining the prioritization of innovation, technology and optimization projects (CIP) and establishing the implementation decision.
- Exclusive definitio

📌 OPERATION IT SERVICES MANAGER (San José Chiapa)
🏢 Volkswagen Group Services
📍 San José Chiapa