About Apex Group
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.
End User Technology Analyst
Mexico city
Description
The End User Technology Analyst is the onsite contact for the local users in our Mexico office who interact with the Apex Group IT covering desktop, telephone, networking, and business applications. While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion. Must have a good balance of basic technical skills, and customer facing skills.



The role will report to the Head of End User Technology and/or EUT Team Lead.
Role & Key Responsibilities
- Onsite IT support for the office
- Maintaining the IT infrastructure of the office
- Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
- L2/L3 support to the Service Desk for end user technology issues
- Support of Windows 365 infrastructure and endpoints
- Support video conference and meeting room solutions
- Deployment of IT equipment to new starters
- Collection of IT equipment from leavers
- Printer support
- Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
- Network cabling and patching in office
- Office moves and setups
- IT Asset inventory management
- Provision, deploy and support phones inc. Teams for Voice
- Work with vendors who provide IT solutions in the office
- Work with local office management on any

📌 End User Technology Analyst (Ciudad de México)
🏢 theapexgroup
📍 Ciudad de México