We are looking for a Atlassian Cloud Administration, in Mexico, with 2-4 years of experience. Key responsabilities: - Atlassian Cloud Administration - Administer and maintain Jira Software Cloud and Confluence Cloud configurations. - Configure workflows, issue types, schemes, custom fields, permissions, and automation rules. - Maintain and administer permission groups aligned with governance and project needs. - Ensure consistent application of SDLC workflow and naming standards. - AI Enablement & Support - Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence. - Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation. - Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools. - Ensure AI-powered features are used in alignment with established SDLC processes and governance. - Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation. - SDLC Tooling Support - Provide administration support for Phoenix Incident Management (basic configuration and usage support). - Provide administration support for DX (workspace presence, team connections, correct tool mapping). - Administer Tempo Timesheets at a foundational level. - Administer Jira add-ons and maintain their configuration integrity. - Integrations, APIs & Automation - Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools. - Manage REST API integrations and webhook connections across tools (required skill). - Troubleshoot automation rules, workflows, and sync issues across connected systems.



- Ensure integration reliability and correct data flow throughout the SDLC ecosystem.

- Governance, Compliance & Audit Reviews - Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns. - Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards. - Identify misconfigurations or misuse and partner with teams to correct deviations. - Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups. - Technical Support & Liaison Responsibilities - Troubleshoot configuration, workflow, permission group, and integration issues. - Act as a liaison to General Technology for escalations involving identity, infrastructure, or vendor interactions. - Maintain documentation, admin guides, configuration standards, and support materials. - Assist in training and onboarding teams on tools, AI features, and workflows. What You Bring (Must-Haves) - 2–4+ years administering Atlassian Cloud (Jira Software + Confluence). - Experience administering Jira add-ons and managing add-on configuration. - Experience with basic administration of Tempo Timesheets - Strong experience with REST APIs and webhook management across SDLC tools. - Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab). - Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level. - Understanding of Agile SDLC workflows and tooling impacts. - Strong troubleshooting and communication skills. - Experience performing tooling audits and managing permission group structures. Nice to Have - Basic administration of Phoenix Incident Management , or DX . - Atlassian Administrator Certification (ACP-620 or ACP-420).

📌 Atlassian Cloud Administration (México)
🏢 Valce Talent Solutions
📍 México