TEAM MEMBERPOSITION DESCRIPTION AND KEY MEASURESPOSITION: Team MemberDEPARTMENT: Retail OperationsREPORTS TO: Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCE- Provide exceptional experiences to every customer using the Sell with Style steps- Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion bylistening, understanding the situation and finding a resolution.
- Share product knowledge for the current add on when styling customers- Complete customer bag checks when requiredSALES- Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on adaily basis- Assist in the overall achievement of store sales and performance indicators.
- Track sales hourly using the store diary- Continuously improve on all company KPI's- Utilize all tools within store diary to achieve KPI benchmarksEAR PIERCING- Have a clear understanding of the proper use of the mechanical stud and clasp ear device- Provide safe and sanitary ear piercing to customers- Recognize the tasks and procedures in place for a potential exposure to blood borne pathogensVISUAL MERCHANDISING AND HOUSEKEEPING- Merchandising - to assist in merchandising and housekeeping- Execute all floor updates, range updates and promotions exactly as per planogram- Sale set ups completed as per sale guidelines- Signage needs to be correct and up to date as per guide in the Lowdown and on planogram- Ensure 'time to shine' (morning cleaning) and 'recovery '(end of day merchandising)



is completed daily- Ensure your store is clean and tidy for customers at all times- order cleaning products as required- Log all maintenance issues through the 'Service Desk' within 24 hours (excluding Maintenance and Marketing)- Keep the backroom clean and tidy - No stock in backroom- Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)PRODUCT MANAGEMENT- Ensure the stock is processed according to company standards (IBT's etc.)- Product must be replenished into ranges once deliveries are received within 24 hours- Complete stock audits daily/weekly by end of day Friday- Refill product from cupboards every day- Excess must be organized to Lovisa standards.Each style bagged separately, and each product group bagged.separately within each range.Any styles that may tangle need to be individually bagged.
- Product may be considered as broken/faulty - ensure all product is repaired immediately and put back ontothe floor.PRIVATE AND CONFIDENTIAL- All product that is non-repairable must be scanned out the same day found.
- Complete visual merchandising and store promotional directives, including product placement,



fullness,appropriate pricing and Point of Sale material.BRAND AMBASSADOR- Ensure you're presented as per current Lovisa Style Guide- Wear the team piece on every shift- Conduct yourself in a professional manner at all timesCOMMUNICATION- LOLA - to ensure that you read, understand and action all points in the Lowdown and any 'LovisaCommunication' notifications.
- Store - to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.OTHER- To comply with all aspects of the Lovisa Employee Manual- To comply with all aspects of the Lovisa Security Manual- Be up to date with all policies and procedures- Security - maintain security awareness according to Lovisa policy- Use daily cash up sheets to ensure cash register balances at all times- Be coachable in all aspects, adaptable and proactive in style- Start / Finish Times - As per roster within retail hours.
- Any hours worked outside your rostered times must be with the expressed agreement of your RegionalManager- Other duties and special projects within skill and competency level as required.KEY MEASURES AND ACCOUNTABILITIESKey Performance Indicator BenchmarkSales vs Growth on LYAverage Dollar (Ave $) Above company benchmarkItems per sale (IPS) Above company benchmarkAdd-On 15% and aboveLOLA completion 90% CompletionPRIVATE AND CONFIDENTIALTo act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of theManager, according to your skill and competency level.10
Plus 1 Culture Commitments: Lovisa's Culture is shared - values, vision, purpose, expectations, behaviors, views,and common standards that are the basis for all our actions.Can do attitude.Customer ExperienceRespectContinuous ImprovementCommunicate, Communicate, CommunicateCostsAccountabilityTeamworkTrust

📌 Asesor De Ventas De Temporada- Peninsula Tijuana
🏢 Lovisa
📍 Tijuana