**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**OfficeLOCATION OF THE POSITION IS IN GUADALAJARA.KnowledgeSolves the majority of customer issues efficiently and effectively, utilizing and initializng appropriate resourcesDisplays knowledge of LIFE products to customer inquiries by benefits over competitors, knows competitive threatsAnticipates some emerging customer requirementsDemonstrates the ability to identify complex problems that cannot be solved idependently and undestands resources to get involvedEfficiently and correctly runs IQ/OQ'sRepresentative Responsibilities Provides onsite installation of instruments, upgrades, updates, repairs and preventative mainttenance serviceFollows all reporting responsibilities of RSD, Escalation,



FPR and FSR submissionInteracts with customers to offer and close the sale of service contracts and other service productsProvides customer support in order to resolve issuesWorks with service operations team and other internal partners to solve customer issuesMay participate in Expert NetworksEducation and ExperienceBachelor's degree in biology, chemistry, engineering (or related experience)Leadership BehaviorsUses effective questioning to identify customer needsExercises judgment setting work priorities and identifies next stepsActs as an informal mentor to new team membersParticipates in Service "selling" programsRequires mínimal oversightParticipates as a positive influence to the teamQuickly adapts to change with positive and constructive feedbackAvailability to travelMinimum 3 years of experienceKnowledge in the area of molecular biology.English: Intermediate, spoken and written.

📌 Engineer Ii, Field Service - Basado En Guadalajara (Xico)
🏢 Thermo Fisher Scientific
📍 Xico