Location: Santa Fe, Mexico City (100% on-site)
Tential is seeking an Access Specialist Level II to support identity and access operations within a large-scale enterprise environment. In addition to day-to-day provisioning and access-request management, this role contributes to process documentation and improvement initiatives and is expected to work independently when resolving access-related issues.
Responsibilities
Provision user accounts during onboarding, including role-based access and secure credential management.
Process user offboarding and remove access in accordance with established procedures.
Manage approval requests, password resets, and day-to-day access requests.
Apply the principle of least privilege when granting or modifying access.
Create and update process documentation as issues, exceptions, or process changes are identified.
Assist with access-management process improvement initiatives.
Provide timely solutions to unique or non-standard access-related issues.
Collaborate with team members to support users across multiple time zones.
Participate in weekend on-call rotation as required.
Required Qualifications




3-5 years of professional experience in IT support, service desk, identity/access support, or a related environment.
Strong working understanding of Active Directory and Okta environments.
Hands-on experience with PowerShell.
Experience using systems such as ServiceNow and Jira to manage requests, projects, or work items.
Knowledge of server and PC workstation hardware, software, and security fundamentals.
Experience with Windows and macOS, including application provisioning and troubleshooting.
Strong organizational, problem-solving, written, and verbal communication skills.
Ability to work effectively both independently and as part of a team in a fast-paced environment.
Ability to adapt quickly to new technologies and changing processes.
Preferred Qualifications
Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience.
Familiarity with game-development processes, consoles, or related terminology.

📌 Identity Management Consultant (Xico)
🏢 Tential Solutions
📍 Xico