DescriptionFBS – Farmer Business Services is part of Farmers operations with the purpose of building a integral approach to identifying, recruiting, hiring, and retaining top talent.By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.We believe that the foundation of every successful business lies in having the right people with the right skills.That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.Since we don't have a local legal entity, we've partnered with Capgemini, which acts as the Employer of Record.Capgemini is responsible for managing local payroll and benefits.What to expect on your journey with us:A solid and innovative company with a strong market presenceA dynamic, diverse, and multicultural work environmentLeaders with deep market knowledge and strategic visionContinuous learning and developmentWe are looking for aCustomer Experience (CX) Data Analystwho is passionate about transforming customer data into strategic insights that drive measurable business impact.In this role, you will work at the intersection of data, customer behavior, and business strategy — helping the organization better understand customer journeys, improve satisfaction, and enable data-driven decision-making.If you enjoy solving complex problems through analytics and influencing business decisions with data, this role is for you.What You'll DoAnalyze customer data to uncover trends, behaviors,



and opportunities to enhance customer experienceDevelop dashboards and reports to support CX performance tracking and strategic initiativesUse SQL, Python, and BI tools to extract, manipulate, and analyze structured dataApply statistical, financial, and forecasting models to support business planning and performance optimizationPartner with cross-functional teams to translate business questions into analytical frameworksEnsure data accuracy, integrity, and consistency across multiple data sourcesSupport AI-driven and advanced analytics initiatives to improve customer insightsContinuously improve reporting processes and data platforms to meet evolving business needsRequirementsExperience:3+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics rolesBachelor's degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or related fieldAdvanced English proficiencyStrong Analytics skill, statistical modeling and financial modeling experienceExperience working with Python and SQLKnowledge of Microsoft Office tools like ExcelData Visualization tools such as Power BINice to haveSnowflake – Entry LevelMicrosoft 365 & Copilot – Entry LevelBenefitsThis position comes with a competitive compensation and benefits package.A competitive salary and performance-based bonuses.Comprehensive benefits package.Flexible work arrangements (remote and/or office-based).
You will also enjoy a dynamic and inclusive work culture within a globally renowned group.Private Health Insurance.Paid Time Off.Training & Development opportunities in partnership with renowned companies.

📌 Fbs Cx Data Analyst (Costumer Experience) (Ciudad Apodaca)
🏢 Capgemini
📍 Ciudad Apodaca