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**Job Overview**:The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
**Responsibilities**:- Manage a team, the budget and planning- Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns- Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation- Lead modeling and analytical projects through completion- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions- Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues- Ensure delivery of end results and contribute to the formulation of procedures**Qualifications**:- 5-8 years of experience in a related role- Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources- Ability to persuade and influence others and negotiate with third parties- Consistently demonstrates clear and concise written and verbal communication- Demonstrated ability to remain unbiased in a diverse working environment**Education**:- Bachelor's degree/University degree or equivalent experienceThe Fraud Ops Manager is a senior level position responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balance methodology.
**Responsibilities**:- Solve complex authorization levels fraud prevention and loss control issues with significant cross-departmental and departmental impact- Recommend and implement new work procedures and address and resolve exceptional / unusual issues- Partner with the operation team (s) and other departments within fraud prevention and bussines- Contribute to the development of new techniques and processes for the area or function- Serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce- Evaluate moderately complex and varied issues with substantial potential impact- Assume informal / formal leadership role within teams, and coach and train new recruitsQualifications:- 5-8 years of experience in a related role- Intermediate to senior level experience in a similar position preferred- Proven experience in the Investigation and Fraud claims process- Experience in trend analysis and alerts in early fraud detection- Processes card transaction authorization and compensation- Proficient in Microsoft Office and Access- Consistently demonstrates clear and concise written and verbal communication**Education**:- Bachelor's degree / University degree or equivalent experience in Financial,Marketing, Actuary, International Business and/ or Business administrator- **Job Family Group**:Operations - Services- **Job Family**:Fraud Operations- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex Assistant Vice President Fraud Prevention Customer Experience (Xico)
🏢 Citigroup
📍 Xico