We are looking for level 1 technical support**Roles and Responsibilities**:- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies- Network & Sharing printer installation- Knowledge of Office 365 support- Coverage/compliance software installation and troubleshooting- Good communication skill- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement- Support Mac devices- Strictly adhere to defined Service Level Agreements (SLA's)- Support recurring meetings, events,



and after-hours activities as required- Documenting incidents, problems, and resolutions for future reference and for the knowledge base**Good to have skills**- L1 level network troubleshooting and resolution for LAN Connectivity- Working with vendor support contacts to resolve technical issues- Labelling Racks & devices- Server mounting/movement- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
**Location**: Via Monterrey-Matamoros, Number 590,Apodaca, Reciente León**Experience.
** 3 - 5 years

📌 System Support (Apodaca - Nvo. León) México (Ciudad Apodaca)
🏢 Gsb Solutions
📍 Ciudad Apodaca