The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments- Identify process gaps requiring escalation, offering potential solutions- Assist with inventory management and workflow needs as dictated through risk priority and service level- Support a range of products and services- Analyze problems and formulate solutions through research and investigation- Navigate, test and execute moderately complex databases, spreadsheets, and systems- Ensure accurate and timely account handling- Assist in activities that help reduce organizational impact and/or loss**Qualifications**:- 1 year of relevant experience- Proficient computer and typing skills- Ability to adapt to new technology quickly and seamlessly- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work with others to complete assigned tasks**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.




- ** Experiência requerida**:**De preferencia que haya trabajado en una institución bancaria**:- ** Conocimientos**:**Manejo básico de paquetería Office**:- ** Objetivo del puesto**:**Operador encargado de realizar altas y mantenimiento de Banca Electrónica Empresarial y Pyme**:- ** Objetivo del área**:**Dar atención oportuna y de calidad a todos los requerimientos que necesita el cliente relacionados a Banca Electrónica.
**:***:- ** Funciones principales del Puesto**:**Dentro de sus funciones esta dar altas y mantenimientos de productos y servicios que involucran la banca electrónica Empresarial y PYME en los sistemas del banco.
**:**Sus responsabilidades**:- ** Habilidades técnicas / Competencias que debe tener el Candidato**:- ** Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios**:- ** Habilidades para transmitir conocimientos específicos de forma práctica y estructurada**:- ** Excelentes habilidades interpersonales de relacionamiento con personal de todos los níveles de una organización.
**:- ** Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
**:- ** Atención de problemas de manera inmediata (sentido de urgencia)**:- ** Capacidad de análisis**:- ** Trabajo bajo presión**:- ** Orientación a cumplimiento de objetivos**:- ** Lugar de Trabajo (Domicilio Laboral)**:**Tecnoparque**:**Eje 5 Nte 990, Santa Barbara, Azcapotzalco, ***** Ciudad de México, CDMX**:- ** Observaciones Especiales**:**Trabajo de Lunes a viernes con horario de**:- **7:00 AM a 3:00 PM**:- **3:00 PM a 11:00 PM**:- **9:00 AM a 6:00 PM****Descanso Sábados y Domingos**:**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex - Ops Support SpecialistCiudad De Mexico (Xico)
🏢 Citi
📍 Xico