**Sync Tech** is seeking an **Application Support Analyst** for its Belgian client, a general leader in digitized supply chain planning.This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability.Their software integrates advanced intelligence for rapid, informed decision-making across supply networks, serving industries like consumer goods, life sciences, chemicals, and packaging.In this role, you will primarily support US-based clients and collaborate closely with US teams to deliver exceptional solutions.
**Main Responsibilities**:- Provide solutions for challenging customer problems- Take ownership of assigned tickets- Communicate implemented solutions to customers- Find optimal solutions using technical knowledge- Update Customer Services knowledge base- Maintain strong internal network to resolve customer issues- Manage ticket priorities and workload**Requirements**:- Master's degree with solid IT background (or similar by experience)- Excellent English communication skills- Problem-solving attitude with out-of-the-box thinking- Strong analytical mindset- Team player with friendly communication skills- Multi-tasking ability and stress resistance- Structured work approach- Bonus: Knowledge of Portuguese- Bonus: Supply chain or production planning experience- Bonus: Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.
**Compensation & Benefits**:This position offers a competitive salary package, including a base salary, individual bonuses, travel allowance, and other benefits.It also provides teleworking and flexible hours, lifelong learning opportunities, a career development track, a multicultural work environment, and room for initiative and creativity.Pay: $35,****** per monthAbility to commute/relocate:- Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (required)**Education**:- Master's (preferred)**Experience**:- programming: 2 years (required)**Language**:- English (required)Work Location: In person

📌 Application Support Analyst (Xico)
🏢 Sync Talent
📍 Xico