**TS Trucking** is a top-tier transportation company with owned assets and nationwide presence across Mexico, providing the best logistics solutions.Over time, it has transformed into a growing transportation provider.We are currently seeking a **Sr.Claims Handler** with experience in heavy equipment to join our team in Querétaro.This role will work in a dynamic environment and closely collaborate with the Claims department.Shift: Monday to Saturday 8:00 a.m to 5:00 p.m**Responsibilities**:- Manage end-to-end claims administration, including documentation collection, file creation, evidence review, and follow-up with all involved parties.
- Coordinate remotely with field teams, drivers, supervisors, and external adjusters to ensure proper incident handling and accurate information flow.
- Serve as the primary point of contact with insurance companies, expediting claim evaluations, negotiating settlements, and ensuring compliance with policy guidelines.
- Maintain constant communication with authorities (local and federal), ensuring timely submission of required reports and proper handling of legal or regulatory documentation.
- Analyze reports, evidence, and field inputs to determine liability, claim viability, and next steps in the resolution process.
- Prepare detailed claim summaries, financial estimates, loss calculations, and status reports for internal teams (Safety, Operations, Finance, Legal).
- Monitor the progress of claims, identifying delays, bottlenecks, and risks, and proactively implementing solutions.
- Ensure proper documentation control,



including recovery invoices, third-party statements, adjuster reports, and internal forms.
- Collaborate with the Safety and Monitoring teams to identify operational risks and provide input for preventive actions.
- Support internal and external audits, ensuring all files comply with insurance policies and corporate standards.
**Requirements**:- Bachelor's degree in Business, Law, Criminology, Engineering, Logistics, or related fields.
- 5+ years of experience in claims handling, insurance processes, or transportation incident management.
- Strong understanding of heavy-duty transportation incidents, even if the role is not field based.
- High proficiency in negotiation with insurers, vendors, and external parties.
- Strong administrative and analytical skills, with proven experience managing complex claim files.
- Advanced English skills, both written and verbal.
- Proficiency in Excel and claims or risk management systems.
- Ability to work under pressure, prioritize tasks, and manage multiple cases simultaneously.
- Exceptional communication and documentation skills.
**Benefits**-- Competitive salary- Medical benefits package- Saving fund- Life insurance- Career development opportunities- Food Coupons- We invest time and provide support so you have the space to learn, grow, and develop professionally.We are an entrepreneurial-minded organization where you will have the backing and freedom to develop your own strategies.If this is what you are looking for, this could be the right place for you._

📌 Senior Claims Handler (Santiago de Querétaro)
🏢 Charger Logistics
📍 Santiago de Querétaro