The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies- Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow- Resolve varied and complex issues using professional judgment, discretion, and business expertise- Provide informal guidance and training to new and lower level team members, as needed- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- High level knowledge of related to industry standards and practices- Ability to work unsupervised and adjust priorities quickly as circumstances dictate- Consistently demonstrates clear and concise written and verbal communication skills- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63,**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**Funciones**- Realizar un ánalisis de datos de los motivos de rechazo de transacciones de trajetas de crédito y débito para que el área de negocio pueda tomar las acciones correspondientes.
- Monitoreo de níveles de sevicio de clientes de tarjetas de credito y debito.
- Generacion de Reportes/ Querys- Consultas en SQL/ Terada- Generacion de Reportes Operativos de Tarjetas de Debito- Realizar Reportes para gerencia sobre los hallazgos encontrados en cuanto a las declinaciones de transacciones de tarjetas.
- Participar en proyectos de tecnologia.
- Detecar oportunidades de mejora en cuanto a las transacciones de tarjetas de crédito y debito en sistema**Requisitos**- Conocimientos en SQL/ Macros/ Terada Excel- Conocimientos en Paython desebale- Experiência en Manejo de Base de datos- Experiência en Ánalisis de grandes cantidades de datos**Lugar de trabajo**- Revolucion/ Alvaro Obregon- Horario Lunes a viernes 9 a 7 con disponibilidad de trabajar ocasionalmente/ Sabados y Domingos- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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