We’re a dynamic team at one of the Best Places to Code companies based in Mexico. Our mission? To create fully‑fledged platforms using a wide range of tools and technologies. Keep reading if you’re passionate about clean, elegant code and love collaborating with experts
Responsibilities
- Provide Tier 2 / Tier 3 technical support to enterprise customers.
- Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
- Reproduce customer environments and run tests to diagnose technical problems.
- Work directly with customers during technical discussions and troubleshooting sessions.
- Manage and resolve technical support tickets.
- Collaborate with Engineering, Sales, and Customer Success teams.
- Escalate complex issues and product bugs to Engineering and help drive them to resolution.
- Clearly communicate technical findings, workarounds, and resolutions to customers.
Requirements
- 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
- Strong hands‑on Kubernetes experience in production environments.
- At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
- Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
- Experience working directly with customers in a technical capacity.
- Strong written and verbal English communication skills.
- Ability to independently investigate complex technical issues and collaborate with engineering teams.
Nice to Have
- Experience with AWS, Azure, or other cloud platforms.
- Experience with containers, networking, monitoring, and logging.
- Experience supporting enterprise software products.
- Exposure to AI, computer vision, video analytics, or similar technologies.
Location & Schedule
- LATAM-based candidates only.
- Fully remote.
- Must be available to work U.S. East Coast business hours.
Onboarding
During the first month, the engineer
📌 Technical Support Engineer (Morelia)
🏢 Scio
📍 Morelia