**Position:** Client Success Manager - Cold Email & Lead Generation**Type:** Full-Time Remote | Working Hours: Versátil with U.S. client meetings**Location:** Colombia, Mexico, Brazil**About This Opportunity:**Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns.
Drive measurable results for ***** active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.
**What You'll Do:**• Serve as primary point of contact for ***** active cold email and lead generation clients• Lead regular client check-ins, manage expectations, and handle ongoing campaign requests• Diagnose and resolve underperforming cold email campaigns to improve results• Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy• Quality-check campaigns before launch to ensure readiness and performance standards• Proactively identify risks early and prevent client churn through excellent relationship management• Build and refine delivery documentation, playbooks, and processes as the business scales• Track client health metrics, SLAs, and delivery standards for continuous improvement• Collaborate with development team on technical issues and outreach team on execution• Report on client health, campaign performance, and delivery metrics to leadership**What You Bring:**• Experience in client delivery, account management, or operations within growing companies• Background in cold email agencies, lead generation,



or similar high-velocity environments• Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement• Ability to personally write copy and troubleshoot campaigns when technical issues arise• Strong problem-solving skills and comfort working with evolving systems and processes• Technical understanding of APIs, automations, and data flows without heavy engineering support• Daily practical use of AI tools for operational work and campaign optimization• Excellent communication skills with ability to manage executive-level client relationships• Experience operating in startup environments with high ownership and fluid responsibilities• Strong focus on execution, measurable impact, and results-driven outcomes**Key Success Metrics:**• Client retention rates and churn reduction across portfolio• Campaign performance improvements and deliverability optimization results• Client satisfaction scores and relationship health maintenance• Delivery consistency and SLA adherence across all client accounts• Overall impact on client results and business growth**Why You'll Love This Role:**• Own complete client relationships with direct impact on business success• Work with cutting-edge cold email and lead generation technologies• High autonomy and ownership in fast-growing startup environment• Direct collaboration with founders and leadership team• Remote flexibility with established client success processes**Ready to drive client success?
** Apply now with your account management experience examples.
#ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #Colombia

📌 Client Success Manager (Aguascalientes)
🏢 Pavago
📍 Aguascalientes