Research, design, and develop operational support services for business applications and information systems
Deploy end-user or enterprise infrastructure, applications, or services of moderate complexity
Identify, develop, and prioritize support services based on business criticality
Collaborate within IT technical teams and lead small teams of support engineers or applications specialists when required
Analyze business requirements, configure third-party software, implement infrastructure solutions, create documentation, conduct testing, and maintain applications and infrastructure
Manage and administer moderately to highly complex infrastructure or software platforms and user groups
Coordinate incident life cycles or lead service delivery to resolve complex issues
Identify potential escalations, communicate them to management, and lead escalations through L4
Solve difficult and complex problems and manage projects independently
Lead moderate to high complexity projects, deliver professionally written reports, and support operational and strategic plans
Requirements
Four-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 4-7 years of work experience, preferably in project management, production support of information technology (IT) services, or a related field




Advanced degree with 3-5 years of work experience may qualify
ITIL Certifications preferred
Knowledge of Active Directory, Agile Methodology, Amazon Web Services, Automation, Computer Science, DevOps, IT Infrastructure, Microsoft Azure, Operating Systems, Python, Scripting, SQL, System Administration, Systems Engineering, Virtualization, Windows PowerShell, and Windows Servers
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Core Competencies
Demonstrates expertise in managing and administering complex IT infrastructure and software platforms, with a strong focus on project management and operational support.
Proficient in analyzing business requirements and implementing effective solutions using a variety of technologies.
Hard Skills
Information Systems
Computer Science
SQL
Scripting
System Administration
Systems Engineering
Virtualization
Windows PowerShell
Windows Servers
Agile Methodology
Soft Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Certifications & Qualifications
ITIL Certification
Industry Keywords
Operational Support Services
Business Applications
Incident Life Cycle
Service Delivery
Complex Problem Solving
Tools & Technologies
Automation
IT Infrastructure
Microsoft Azure
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📌 It Support Engineer – End User Support, Collaboration (San Pedro Tlaquepaque)
🏢 Jobtailor
📍 San Pedro Tlaquepaque