Top Skills- Java, SQL, Unix, Strong communication skills, Support knowledge RESPONSIBILITIES: - Work actively with team members to analyze and resolve application issues - Identify defects, discrepancies, and trends by ways of code debugging or log analysis - Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas - Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly - Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
- Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them - Challenge existing application setup,



processing and suggest different ways to solve problem or improve stability - Actively participate in Change management process with view to manage risk in production environment - Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency - Develop reports that provide trending statistics to track and manage application health and support service performance - Willing to learn and troubleshoot/support proprietary technologies not available through market place.
No knowledge of proprietary technologies is required pre-hire MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree (U.S. or equivalent) and software development experience MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB: - Computer Science concept of Data Structures in practical use cases - Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues - Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders - One of the following Structured or Object Oriented programming languages: Java Experience on SQL Experience on Linux/Unix.
OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE ) - Experience in the Financial Service Industry - Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud - Degree in Computer Science

📌 Java Support Engineer (Jalisco)
🏢 Apexon
📍 Jalisco