Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

The company is on a mission to create healthier, cleaner homes and businesses through its unique approach to cleaning. Its franchisees serve major cities across North America, with nearly 200 locations dedicated to delivering high-quality, healthy cleaning services every day.

We're looking for an Appointment Setter to support the following activities:

- Receive incoming calls from prospective customers and provide information about the company's services.
- Understand prospective customers' needs and recommend the appropriate services.
- Provide accurate pricing and estimates based on established company pricing.
- Manage leads throughout the sales process, from the initial inquiry through follow-up and closing.
- Schedule new customers with the appropriate cleaning team and ensure services are properly set up.
- Maintain accurate customer and prospect information in the CRM and scheduling systems.
- Monitor and update schedules to ensure new and existing customers are properly assigned to available cleaning teams.
- Answer incoming calls and emails from existing customers regarding schedule changes,



payment updates, and other service-related requests.
- Coordinate with managers and cleaning teams to support smooth service delivery.
- Perform general administrative tasks and accurately maintain customer records and data.

Work Schedule:

Monday to Friday

- Regular schedule: 8:00 a.m. to 5:00 p.m. CST MX
- During daylight saving: 7:00 a.m. to 4:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).

Benefits:

- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

- Minor medical insurance (Clinic may vary according to your city).
- Life Insurance.
- Food vouchers (10% of the gross salary).
- Restaurant tickets.
- Saving fund (8% of the gross salary).

Minimum requirements: MUST: Advanced English (Strong communication skills: writing and speaking).

- At least 1 year of experience in sales and customer service, ideally in home services or a similar industry.
- Comfort with both closing deals and handling office administration.
- Experience using Customer Relationship Management (CRM) systems.
- General knowledge of Google Docs, Google Sheets, Microsoft Word, and email.

📌 Appointment Setter (Guadalajara)
🏢 Gordian Staffing Careers
📍 Guadalajara