KEY RESPONSIBILITIES:

Team Leadership & Development

- Lead, mentor and develop the Facilities team (Receptionist and Facilities Coordinator)
- Conduct regular performance reviews and provide ongoing coaching and feedback
- Ensure team members have appropriate training, tools and resources to achieve their objectives
- Foster a culture of service excellence and continuous improvement within the team
- Set clear goals and KPIs for team members aligned with departmental objectives

Vendor & Contract Management

- Oversee facilities vendor contracts, performance and compliance with service level agreements
- Negotiate service agreements and manage vendor relationships to ensure optimal value
- Monitor service delivery quality and address performance issues proactively
- Conduct regular vendor reviews and implement corrective actions when necessary
- Identify opportunities for vendor consolidation and cost optimization

Financial Management

- Manage facilities budget and control operational costs effectively
- Prepare and process purchase orders, track invoices and monitor payment schedules
- Prepare monthly financial reports including variance analysis and cost forecasts
- Identify cost-saving opportunities without compromising service quality
- Ensure accurate budget allocation and expense tracking across all facilities activities

Operations & Asset Management

- Maintain optimal office operations and consistently high service levels
- Oversee asset lifecycle management including maintenance schedules and replacement planning
- Manage office space planning, occupancy optimization and workspace allocation
- Control supplies inventory and manage procurement processes efficiently
- Coordinate maintenance activities and ensure minimal disruption to business operations
- Implement preventive maintenance programs to extend asset lifespan

Compliance & Standards

- Maintain and update the local Facilities handbook in line with general and regional guidelines
- Ensure full compliance with corporate policies, health and safety regulations




- Implement and monitor security protocols and emergency response procedures
- Conduct regular audits to ensure adherence to standards and identify improvement areas
- Stay current with relevant legislation and industry best practices

Stakeholder Management

- Drive employee satisfaction by delivering responsive and high-quality facilities services
- Provide a clean, comfortable, safe and functional work environment for all occupants
- Organize and coordinate internal company events and initiatives
- Implement global campaigns and initiatives at the local office level
- Manage facilities-related internal communications and intranet content
- Act as primary point of contact for facilities-related inquiries and escalations

Continuous Improvement & Reporting

- Monitor key performance indicators and prepare comprehensive monthly performance reports
- Identify and implement process improvements to enhance efficiency and service delivery
- Evaluate facility performance against evolving business needs and industry benchmarks
- Leverage technology and innovation to optimize facilities operations
- Gather and analyze feedback to drive service improvements

QUALIFICATIONS & REQUIREMENTS

Experience

- Minimum 3-5 years of progressive experience in facilities management or similar operational role
- Proven track record of leading and developing small teams (2-5 people)
- Demonstrated experience managing vendor relationships and service contracts
- Strong background in budget management and cost optimization
- Experience in a corporate office environment, preferably in a multinational organization

Education

- Bachelor's degree in Business Administration, Facilities Management, Engineering or related field (preferred but not mandatory)

Language Requirements English: Intermediate to Advanced level (B2-C1) - written and spoken

WORKING CONDITIONS

- Full-time position based in office environment
- Occasional site visits to other locations or vendor facilities may be required
- Flexibility required for event coordination, emergencies or urgent facilities issues
- Some work outside standard business hours may be necessary on occasion

📌 Facilities Team Lead (México)
🏢 Trafigura
📍 México