The Role The Junior IT Support Specialist provides foundational first-line technical support,

hardware setup, and basic application administration across K2’s global workforce. Working as part of the internal IT team, this role ensures fast resolution of daily IT tickets, optimal equipment provisioning, and smooth digital onboarding for new employees.

The position supports all aspects of K2's local office infrastructure and vital business software,

maintaining high service availability in line with corporate service standards. Key internal stakeholders include regional staff, HR onboarding teams, local operations leads, and senior IT team members.

Tasks and Responsibilities

● Provide first-line technical support to internal staff, resolving hardware, software, and network access requests within established IT SLAs.

● Configure and deploy IT workstations, laptops, mobile devices, printers, access points,

and peripherals following standard operating procedures.

● Administer basic user lifecycle processes, including account creation, license provisioning, and basic access control across Google Workspace and core business platforms.

● Triage incoming service tickets within Salesforce/helpdesk systems, resolving baseline requests and escalating complex issues to higher-tier support.

● Maintain accurate records of IT hardware inventory, tracking equipment assignments,

repairs, and returns across regional offices.

● Assist with basic local office network maintenance, monitoring Wi-Fi access points,

printer connectivity, and conference room media equipment.

Success Indicators

● Consistently meets first-line ticket response and resolution time targets within defined IT

SLAs.

● Maintains high user satisfaction ratings across corporate technical helpdesk requests.

● Ensures accurate workstation pre-configuration and timely onboarding readiness for new hires.

● Maintains precise,



real-time records of hardware inventory and asset allocations across regional offices.

Skills & Experience

● Practical experience supporting IT hardware, operating systems (Windows/macOS), and standard business software within an office environment.

● Familiarity with basic Salesforce/Force.com environments, Google Workspace user management, and computer hardware troubleshooting.

● Fundamental understanding of local network connectivity, Wi-Fi configuration, and IT peripheral setup.

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● Reliable and committed with strong organizational skills and the ability to learn new technical systems effectively.

● Proficient in English (written and spoken) to support global internal teams.

Additional Information

This is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required. Nothing in this restricts management's right to assign or reassign duties and responsibilities at any time. K2 Partnering Solutions is an equal employment opportunity/affirmative action employer.

We do not discriminate on the basis of an individual’s vigente or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

📌 Junior IT Support (Ciudad de México)
🏢 K2 Partnering Solutions
📍 Ciudad de México