NOC Support Technician

Contract type: B2B (business-to-business contract)

We're looking for a NOC Support Technician to provide round-the-clock monitoring and support for our clients' network environments. You'll be the first line of defense against service disruptions — spotting issues fast, troubleshooting on the spot, and keeping our customers up and running.

Working within a Network Operations Center, you'll be part of a team that takes pride in fast response times, clear communication, and getting things right the first time. This is a great fit for someone who thrives in a fast-paced, always-on environment and enjoys solving problems under pressure.

What You'll Do

- Provide 24x7 monitoring and support for client network environments
- Respond to alerts and troubleshoot connectivity and performance issues
- Escalate incidents according to established SLAs
- Ensure timely resolution of service disruptions while maintaining high customer satisfaction
- Document incidents, actions taken,



and resolutions in the ticketing system
- Identify recurring issues and flag them for further investigation
- Collaborate with senior engineers on more complex incidents

What We're Looking For

- Experience in (or strong interest in) network operations or technical support; NOC experience a plus
- Basic understanding of networking concepts (TCP/IP, routing, switching)
- Comfortable working in a 24x7, shift-based environment
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Ability to stay calm and focused during high-pressure incidents

Nice to Have

- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG)
- Basic scripting knowledge (Python, Bash)
- Relevant certification (CompTIA Network+, CCNA) in progress or completed

Interested in joining our team? Apply now — we'd love to hear from you!

📌 NOC Support Technician (Ciudad de México)
🏢 BID
📍 Ciudad de México