Requirements 5 years of experience managing a team of 15-20 professionals and driving effective service desk operations. Fluent english communication (b2-c1) with clear pronunciation and professional vocabulary. Strong team management skills: motivating staff, managing workloads, and applying corrective actions to improve performance. Experience preparing and implementing action/remediation plans. Ability to act as the primary client escalation point: manage, de-escalate, and resolve escalations with confidence. Solid major incident management (mim) knowledge and experience following itil processes, including timely engagement of appropriate stakeholders. On site: saltillo, monterrey. #j-18808-ljbffr
📌 Service desk manager (Monterrey)
🏢 Turtle Trax
📍 Monterrey
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