location: santa fe, mexico city (100% on-site)

tential is seeking an access specialist level iii to serve as a senior member of an enterprise identity and access team. This role combines hands-on access provisioning with escalation support, process improvement, automation, security-policy enforcement, mentoring, and collaboration with audit and security teams.

responsibilities

- provision and remove user access during onboarding and offboarding, including role-based provisioning and secure credential management.
- act as an escalation point for complex day-to-day access requests while enforcing least-privilege principles.
- lead access-management process improvement initiatives, with an emphasis on automation and self-service.
- write, update, and review process documentation as issues, exceptions, and process changes are identified.
- provide timely solutions to complex or unique access-related issues.
- support security and internal audit teams in enforcing access-control policies and resolving access-related findings.
- mentor junior team members and provide technical guidance on access-management procedures and troubleshooting.
- collaborate with team members to support users across multiple time zones.
- participate in weekend on-call rotation as required.





required qualifications

- 5-7 years of professional experience in it support, identity and access management, provisioning, or a related enterprise environment.
- strong hands-on experience with active directory and okta environments.
- strong working knowledge of servicenow, including reporting and task management.
- experience managing complex cross-functional work using tools such as jira and smartsheet.
- hands-on experience with powershell or comparable scripting for administration and automation.
- knowledge of server and pc workstation operating systems, software, and security fundamentals.
- familiarity with windows and macos environments.
- strong organizational, troubleshooting, written, and verbal communication skills.
- ability to remain effective and calm in a fast-moving environment and work independently when needed.

preferred qualifications

- bachelor's degree in computer science or a related field, mcse certification, or equivalent professional experience.
- previous experience in a lead, mentoring, or senior escalation role.
- familiarity with game-development processes, consoles, or related terminology.

📌 Identity management consultant (Álvaro Obregón)
🏢 Tential Solutions
📍 Álvaro Obregón