Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers, and suppliers), and troubleshoot any problems that arise within and SLA framework. Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America. Train new hires on the use of their technology work tools, along with the preparation, assignation and recovery of the IT assets from the employees for the company. To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company. Identify and propose technological improvements to user devices and office IT equipment
Configure and install Element domain image to computer and mobile equipment and peripherals under Element standards and processes
Provide onsite and remote support to all Mexico offices users for computer and utility software related issues
Ensure proper recording, documentation, and closure of onboarding and offboarding processes with employees of their IT assets assigned/decommissioned
Tracking, routing, and redirecting problems to the internal IT teams (local or abroad) to correct issues and fulfill IT request
Configure and install personal computing software and peripherals, help in the installation and configuration of servers, routers, switches and other network or telecom devices
Monitor network performance and integrity, troubleshooting network problems and outages. Give Support to Site assets and ensuring high availability
Collaborating with the L1,



L1.5 and L3 support teams from DSS, Telecom, Network, Servers, Data and Applications teams
Responsible for the IT equipment and spare parts inventory in Mexico. Safeguarding, usage, warranties, and recovery of the equipment for use by the Element employees
Education and Experience Proven working experience in providing help desk support, infrastructure, and network engineering
Proficiency in English
Working knowledge of help desk software, metrics, and service management
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
High customer service orientation
BS degree in Information Technology, Computer Science or equivalent
ITIL certification desirable
What’s in it for You Competitive base salary
Annual bonus
Savings fund and savings account
Retirement plan with company contribution
Grocery and restaurant vouchers
Support for sports activities
Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, versátil schedules, a hybrid work model, and free parking.
We are a culture of innovation, empowerment, decision-making, and accountability.
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.

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📌 Specialist, Info & Serv Desk (Ciudad de México)
🏢 Element Fleet Management
📍 Ciudad de México