DescriptionHead of Client Operations – Cold Email, Client Success & Startup OperationsPosition Type: Full-Time, Remote Working Hours: Versátil with U.S. Time Zone CollaborationAbout the RoleAt Pavago, one of our clients is hiring a Head of Client Operations to own client delivery, cold email campaign performance, retention, and operational execution inside a fast-growing startup.This is not a traditional project management or client support role.You'll take direct ownership of:Client relationships and satisfactionCold email campaign performanceRetention and churn preventionDeliverability and campaign infrastructureClient delivery systemsOperational processes and scalabilityYou'll work directly with the founder, developers, outreach teams, and operations to ensure campaigns produce measurable results while improving the systems required to support rapid growth.If you've worked inside a cold email agency, lead generation company, outbound growth business, or fast-growing startup and can personally troubleshoot campaigns rather than simply coordinate others, this role is a strong fit.What You'll OwnClient Relationships & RetentionOwn relationships across ***** active client accountsServe as the primary point of contact throughout the client lifecycleLead:Client check-insStrategic conversationsPerformance discussionsOngoing communicationSet and manage client expectations proactivelyIdentify churn risks before they become problemsBuild trusted, long-term relationships with clientsEnsure clients remain informed, supported, and confident in deliveryTake direct accountability for client satisfaction and retentionCold Email Campaign PerformanceReview campaign performance across active client accountsDiagnose and improve:Underperforming campaignsLow reply ratesPoor meeting conversionDeliverability problemsInbox placement issuesWeak messagingQuality-check campaigns before launchEnsure campaigns are technically and strategically ready to sendReview and optimize:CopyTargetingListsSending infrastructureCampaign setupPersonally step into campaigns when execution or troubleshooting is requiredDeliverability & Email InfrastructureOwn campaign execution quality across:Inbox warm-upDomain healthDeliverabilityList qualitySending infrastructureDiagnose spam placement and inboxing problemsUnderstand and troubleshoot:DNS configurationsSPF / DKIM / DMARCAPI issuesIntegration failuresAutomation breakdownsPartner with developers on technical issues while remaining capable of diagnosing problems independentlyImprove campaign reliability and deliverability standards across accountsProcesses,



Systems & Operational ScalabilityBuild and improve operational playbooksCreate repeatable systems for:Client onboardingCampaign launchesCampaign QAClient communicationPerformance reviewsEscalationsTrack:SLAsClient healthDelivery performanceCampaign metricsOperational bottlenecksIdentify inefficient or unreliable workflows and improve themBuild enough structure to support growth without slowing executionCross-Functional LeadershipCoordinate closely with:DevelopersOutreach specialistsOperations teamsLeadershipReport directly to the founder on:Client healthChurn risksCampaign performanceDelivery issuesOperational prioritiesEnsure teams remain aligned on client outcomes and delivery expectationsDrive issues through resolution rather than simply escalating themAI & AutomationUse AI tools such as ChatGPT and Claude in day-to-day operationsApply AI to:Campaign analysisCopywritingClient communicationResearchDocumentationWorkflow improvementIdentify opportunities to automate repetitive operational processesCombine AI, APIs, and automation systems to improve delivery efficiencyRequirementsMust-HaveExperience leading:Client OperationsClient SuccessAccount OwnershipDelivery OperationsExperience inside a fast-growing startup, agency, or similarly high-ownership environmentStrong professional background in:Cold emailLead generationOutbound operationsHands-on expertise with:Email deliverabilityInbox placementDomain warm-upCampaign optimizationCold email copywritingAbility to personally diagnose and troubleshoot campaign problemsStrong understanding of:APIsAutomationsWorkflowsOperational systemsPractical day-to-day experience using AI tools such as:ChatGPTClaudeSimilar AI workflow toolsStrong written and verbal English communicationConfidence communicating directly with founders, executives, and clientsAbility to operate independently in a rapidly changing environmentNice to HaveExperience with platforms such as:InstantlySmartleadClayApolloHubSpotExperience managing high-volume outbound campaignsStrong familiarity with:DNSSPFDKIMDMARCEmail infrastructureExperience scaling client delivery inside an agency or startupExperience building client health or churn-prevention systemsTechnical familiarity with integrations and automation infrastructureWhat Makes You a Strong FitYou:Think like an operator rather than a coordinatorUnderstand cold email beyond surface-level campaign managementCan personally diagnose why a campaign isn't performingTake ownership of client outcomes instead of waiting for directionCommunicate confidently with clients, founders,



and technical teamsStay effective when priorities change quicklyBuild processes without becoming overly dependent on processAre comfortable making decisions with imperfect informationFocus on execution, measurable outcomes, and retentionThrive in high-accountability startup environmentsWhat a Typical Day Looks LikeYou may:Review client health and campaign performanceIdentify accounts at risk of churnDiagnose deliverability or inbox placement problemsReview campaign copy and targetingMeet with clients and communicate performance updatesTroubleshoot campaign infrastructureCoordinate technical fixes with developersReview lists, domains, and sending infrastructureImprove onboarding or campaign QA processesUpdate operational playbooksReport risks and priorities directly to the founderIn short: you ensure clients stay happy, campaigns perform, problems get solved quickly, and delivery operations become more scalable as the company grows.Key Metrics for SuccessClient retention and churn reductionCampaign performance improvementReply and positive response ratesMeeting conversion performanceDeliverability and inbox placement healthClient satisfactionSLA adherenceSpeed of issue resolutionOperational consistency and scalabilityLeadership confidence in client deliveryWhy This Role Stands OutDirect ownership of client success and deliveryWork closely with the founder and leadershipHigh autonomy and decision-making responsibilityOpportunity to shape:Client delivery systemsOperational processesCampaign standardsRetention strategiesDeep exposure to:Cold email infrastructureAI workflowsAutomationStartup scalingOpportunity to grow into broader client operations or company leadershipInterview ProcessInitial ScreeningFounder InterviewFinal DiscussionOffer & OnboardingApply NowIf you:Have deep cold email and outbound experienceHave owned client relationships and retentionCan troubleshoot campaigns yourselfThrive in fast-moving startup environmentsEnjoy building systems while solving operational problemsWant direct ownership over client outcomes and campaign performanceWe'd love to hear from you.Apply today and help build a client delivery operation that performs, retains customers, and scales.Important: Spark Hire Video InterviewAs part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.This is your opportunity to introduce yourself and highlight your experience with cold email, client success, deliverability, campaign optimization, retention, startup operations, and scaling client delivery systems.Please complete your Spark Hire interview promptly after receiving the invitation.
Candidates who do not complete the video interview may not move forward in the hiring process.
#HeadOfClientOperations #ClientOperations #ClientSuccess #ColdEmail #EmailDeliverability #LeadGeneration #OutboundSales #StartupOperations #CustomerRetention #OperationsLeadership #RemoteJobs

📌 Head Of Client Operations (El Salto)
🏢 Pavago
📍 El Salto