- Research, design, and develop operational support services for business applications and information systems
- Deploy end-user or enterprise infrastructure, applications, or services of moderate complexity
- Identify, develop, and prioritize support services based on business criticality
- Collaborate within IT technical teams and lead small teams of support engineers or applications specialists when required
- Analyze business requirements, configure third-party software, implement infrastructure solutions, create documentation, conduct testing, and maintain applications and infrastructure
- Manage and administer moderately to highly complex infrastructure or software platforms and user groups
- Coordinate incident life cycles or lead service delivery to resolve complex issues
- Identify potential escalations, communicate them to management, and lead escalations through L4
- Solve difficult and complex problems and manage projects independently
- Lead moderate to high complexity projects, deliver professionally written reports, and support operational and strategic plans





Requirements
- Four-year or Graduate Degree in Information Systems, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence
- Typically has 4-7 years of work experience, preferably in project management, production support of information technology (IT) services, or a related field
- Advanced degree with 3-5 years of work experience may qualify
- ITIL Certifications preferred
- Knowledge of Active Directory, Agile Methodology, Amazon Web Services, Automation, Computer Science, DevOps, IT Infrastructure, Microsoft Azure, Operating Systems, Python, Scripting, SQL, System Administration, Systems Engineering, Virtualization, Windows PowerShell, and Windows Servers
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

Core Competencies

Demonstrates expertise in managing and administering comple

📌 IT Support Engineer – End User Support, Collaboration (San Pedro Tlaquepaque)
🏢 Jobtailor
📍 San Pedro Tlaquepaque