Fluent in Spanish and English – Required
Under general supervision, install, maintain, test, and repair computer, mobile, and network systems. Demonstrate intermediate practical knowledge of the concepts, practices, and procedures of a specific area of specialization to support IT initiatives and provide Level I and some Level II technical support to end users in the office, in the field, or remotely. Typically, work under general supervision while performing a variety of tasks that may be somewhat difficult but generally involve limited responsibility. Provide training to end users.

CONTRIBUTION AND KEY RESPONSIBILITIES
PRIORITIES
JOB CONTRIBUTIONS AND KEY RESPONSIBILITIES

1 Hardware and Software Implementation and Maintenance

• Provide customer service and Level I and some Level II technical support to end users for hardware and software systems
.
• Install, configure, and maintain computers, workstations, mobile devices, and other related equipment and devices using established procedure
s.
• Diagnose, investigate,



and resolve routine end-user issues in a timely manner using established protocols and troubleshooting procedures; escalate as necessa
ry.
• Follow instructions to assist with installation, repair, maintenance, and test

ing.2 Inventory and Recordkee
ping
• Assist with tracking hardware and software inven
tory.
• Assist with physical inventory audits and verification of equipment assign
ments.
• Perform data entry and maintain records including, but not limited to, project documents, user manuals, work instructions, general reports, and system
errors.
• Use and maintain knowledge bases, technical reports, frequently asked questions (FAQs), and vendor docume
ntation.
• Serve as the first point of contact for customers seeking technical assistance by phone, chat, email, or in person, recording requests, events, and issues, as well as their resolution, in records using the IT service managem
ent tool.
• Maintain communication and monitor incidents thro

📌 Information Technology Help Desk (Jalisco)
🏢 Pentangle Tech Services | P5 Group
📍 Jalisco