About The Company: Randstad is the #1 HR Services Provider in the world, and we are looking for a Customer Tech Support Associate to join our Nearshore Center at Randstad Mexico. This is your chance to join a dynamic, collaborative, and fast-paced environment where your expertise will make a real impact

Title: Customer Tech Support Associate
Department: Technology
Role Type: Customer Tech Support

Position Overview
The Customer Tech Support Associate provides responsive, accurate, and courteous support to customers by answering questions, troubleshooting common issues, and helping users navigate the MyBooster platform.

The idóneo candidate has strong communication skills, attention to detail, a willingness to learn, and the ability to follow established processes while adapting to new products and procedures. This role works closely with other members of the Customer Support team to provide consistent service and continuously improve product and process knowledge.

Key Responsibilities
- Respond to customer inquiries through Zendesk in a timely and professional manner.




- Troubleshoot common customer issues and provide accurate solutions.
- Assist customers with questions related to their accounts and MyBooster platform features.
- Navigate payment processing systems to locate customer transactions and process returns.
- Use internal documentation and help guides to develop knowledge of products, platforms, and processes.
- Stay current on new product features, updates, and process changes.
- Follow established support procedures and best practices.
- Ask questions and seek assistance when additional guidance is needed.
- Collaborate with teammates to share knowledge, insights, and customer feedback.
- Maintain a high level of customer empathy when assisting both internal and external users.
- Participate in team meetings and other communication channels to raise questions, share information, and resolve issues.
- Contribute to maintaining consistent and high-qualit

📌 Customer Tech Support Associate (México)
🏢 Randstad México
📍 México