Company description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
Job description To ensure a positive and joyful shopping experience for allIKEA visitors and customers. This includes in particular:
- Ensuring an overall customer easy buying process and a positive shopping experience.
- Ensuring that the appropriate customer relations' processes and tools are implemented.
- Ensuring the related strategies are translated into actions

Activities:
- Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.




- Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop in a multichannel retail environment
- Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
- Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations and a "First Time Right" mind set
- Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
- Support commercial initiatives and priorities before, during and after the shopping experience in line with Commercial Review requirements
- Identify and develop the many talents in the unit and within the department to secure succession planni

📌 Customer Relations Manager (Ciudad de México)
🏢 Ikea Gruppe
📍 Ciudad de México